PAM's and the Unemployment Fund's telephone service lines are jammed

PAM and unemployment fund helplines experiencing high call volumes 
Our telephone helplines are busy especially in the morning as soon as the lines open. In order to avoid the busy time, we recommend calling later in the day.

Answers to many questions can be found on our website 
You can find answers to many questions on our website. We update this page based on our members’ questions. On our website you can also find the temporary derogations to the collective agreements in our various sectors.

Remember that you can also contact us electronically 
On our website you will find a form –Questions about your employment terms – which helps to reduce the load on our helplines. We send questions sent in via the form to our experts to answer. If possible, please try to contact us using this form.

Answers to questions about layoffs, unemployment and earnings-related benefits online 
If you are laid off, follow the instructions to claim earnings-related benefits from the unemployment fund using these guidelines. If you become unemployed and you are claiming earnings-related benefits, this is what to do. You can find more answers about earnings-related benefits on the unemployment fund website here (in Finnish).

We are putting extra resources into our helplines. We apologise for any inconvenience.