Contact information 

Please notice that PAM and Unemployment Fund helplines are experiencing high call volumes especially in the morning. Answers to many questions is found on our web site.

Membership services

 030 100 630 weekdays from  10 am to 2 pm

Employment advice

030 100 625  weekdays 10 am to 2 pm

Unemployment benefit advice 
020 690 211 weekdays from  10 am to 2 pm

Collective bargaining in the hotel, restaurant and leisure industry


Negotiating parties: Service Union United PAM, for the workers, and the Finnish Hospitality Association MaRa, for the employers.

The minimum terms and conditions of employment for  for workers and supervisors in the hotel, restaurant and leisure industry are defined in the collective agreements negotiated by PAM. For exampple chefs, waiters, receptionists and restaurant managers find the minimum pay, working hours, holidays etc that they have a right too in the collective agreements.

The current collective agreements in the industry are in force until 31 March 2023. 

News from the hotel, restaurant and leisure industry collective agreement negotiations